DELIVERY AND RETURNS

Delivery

Rehab ships all packages for free within The Netherlands, Germany and Belgium with a minimum order of €50,-, below €50,- we charge €4,95 for shipping costs. Shipments to other countries will be billed. We ship all our packages with DPD, Post NL and UPS.

Your package will be delivered within 2-3 working days* after you place an order.

A signature may be required on receipt. If you are not around to take the delivery of your parcel, the carrier will leave a calling card telling you how to collect your package. Alternatively the carrier will try 2 more times to deliver the package. Please note that we are unable to change a delivery address once the order has been dispatched and we will not ship your package again if you weren’t able to collect your package.

 

Returns

If your purchase is delivered in The Netherlands, Belgium or Germany and for any reason you are not satisfied with your purchase, you can return the unused articles within 14 days of receipt for free (you may fit the products). The articles must be returned with their labels attached. If returned products are damaged, Rehab may charge additional costs. Please follow the instructions on the return form and bring back your package to a DPD Parcelpoint. To find a DPD Parcelpoint in your area check: http://www.dpd.com/nl/parcelshops/show

Online orders can’t be returned to other stores or official dealers of Rehab Footwear.

If your purchase is delivered outside The Netherlands, Belgium or Germany and for any reason you are not satisfied with your purchase, you can return the articles within 14 days of receipt on your own expense. The articles must be returned with their labels attached. Online orders can’t be returned to other stores. 

To return your order, please fill in the complete return form you have received and attach it to your package. Please send the package to the following address:

Rehab Footwear 
att. Returns Onlinestore
Gesworenhoekseweg 4
5047 TM Tilburg


Please Note: Always include your ordernumber(s) when you make a return to us.

Once we receive your return, all goods will be inspected. Articles must be returned with their labels attached. A refund of the returned goods will be made within 14 days to the card you used for the original purchase. Shipping costs have to be paid outside the Netherlands, Belgium or Germany. Costs depends on the mail service you are using. Since we are not responsible for any items that are send to us in error, we recommend using a postal service that insures the value of your returned products or gives you a proof of posting.

*Depending on your delivery address 


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