We attach great importance to the quality of our products and service orientation to you as a customer. Because we want you to be happy with our products and services. Therefore, we recommend you with a complaint about a product, an e-mail to: [email protected] Put in this e-mail a few clear pictures, the description of the complaint and your order number. We will then contact you within 3 working days to arrive with an appropriate solution If we are not able to judge the complaint by the photos we will ask you to send the product back to us
In a complaint, we always look at the warranty, as described in the general conditions that are applicable to your complaint.
The warranty is valid according to the legal rights of the consumer. Should a complaint arise out of the period of six months, we ask you to send back the product with a clear description of the complaint and Rehab Footwear BV will decide whether you qualify for a fee. For questions about specific cases, always contact our customer service by [email protected]
Wear off soles and heels, dispensing and wear of linings by excessive sweating, broken zippers and other defects caused by misuse, which the seller is not to blame are not reimbursed.
Rehab Footwear BV